Reports to: Director of Operations
Scorpios is looking for a Host/Hostess that will provide the first point of contact for all guests. The Host/Hostess will be responsible for the coordination of all reservations, made either by phone or in person. In addition, he/she will be responsible to greet and assist all guests at Scorpios entrance, to settle them in properly and present to them the menu. Generally, the Host/Hostess is the first person that will radiate the energy and warmth of Scorpios, making this position very crucial for the overall guest experience in Scorpios.
Greet guests, escort them to their table or in waiting areas, pull seat out for the ladies, and present menus
Reply the phone and manage reservations in accordance with Scorpios quality standards
Have knowledge of Scorpios Menu in order to be able to reply to customer’s questions and/or requests
Professionally handle any guest request or complaint, always with a pleasant attitude
Maintain work area in a professional manner. Maintain clean the host stand, menu covers and entrance area
Inspect dining and serving areas to ensure cleanliness and proper setup
Speak with guests to ensure satisfaction with food and service, to respond to complaints, or to initiate conversation creating a warm atmosphere
Perform marketing and advertising services based on management guidelines
Proven working experience as a Host/Hostess for minimum 2 years in 5* Hotels, High-End Restaurants or comparable, in terms of quality, Beach Compounds
Very good knowledge of English language. Additional languages will be considered a plus
Ability to make each guest of Scorpios feel unique, welcomed and generally feel like ‘home’
European Union Nationality with available working permission
Stylish and professional appearance combined with a respectful way of conduct, towards Scorpio’s guests and colleagues
Sociable personality with excellent interpersonal skills creating a welcoming atmosphere
Internal drive and willingness to work in a demanding, challenging and fast-paced work environment
Flexible to the requests of the job (in terms of workload & work schedule) and capable to quickly adapt to change
Able to up sell on products
Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working independently or as part of a team
Professional communication skills along with an innate teamwork mentality
Committed and engaged towards the philosophy and cultural values of Scorpios
High-achiever mindset with a sense of work perfectionism
Positive attitude and ability to perform proficiently under pressure
Scorpios offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.
Scorpios offers a seasonal working contract from April to October.
Submission of CV’s and Reference Letters must be made strictly in English language. A recent photo of the candidate is also required.